New figures reveal 82 per cent rise in complaints on “misery line”

The latest complaint figures show 317 complaints were made about the Victoria Line between October 17 & November 13 2010. This is a dramatic increase of 82% on the 174 complaints received between 19 September and 16 October 2010.

Mayor Boris Johnson and head of Transport for London Peter Hendy came under pressure from London Assembly member Joanne McCartney this week to explain the dramatic rise in complaints.

Under questioning from Joanne, the Mayor admitted that there had been inadequate testing of the new Victoria Line trains. Joanne highlighted concerns about passenger safety following complaints from travellers stuck in sweltering trains for lengthy periods; problems with the opening and closing of doors; and an instance where passengers were evacuated from a train stuck in a tunnel but where the train’s emergency lights did not work.

Local London Assembly member, Joanne McCartney said: “The Mayor has taken his eye off the ball when it comes to the Victoria Line. Inadequate testing of the new trains has resulted on trains being put into service with a large number of problems, which affect passenger safety. The Victoria Line has become the new misery line.”

Joanne asked for reassurance that these problems would be reduced and was informed that the situation over the past few weeks was showing an improvement. Joanne will continue to monitor progress.

Ends

Notes

1. Joanne McCartney is the London Assembly member for Enfield and Haringey.
2. The Agenda and papers from the meeting can be found here.
3. A Webcast of the Meeting can be found here.
4. Joanne has previously asked the Mayor a question about the Victoria Line on15/12/2010.